We at STORIS take exceptional pride in the expertise and talent of our technical support staff.
STORIS provides our Clients with highly-trained professionals available to provide expert technical assistance and continued system education.
- All technical support department members are full-time employees based in the U.S
- Their average tenure is over eight years – significantly higher than the national average
- This results in swift resolution of support issues
- Experienced technicians are available to assist Clients with any questions or concerns they may have
STORIS Technical Support Highlights
Since our support team is located at STORIS’ headquarters in NJ, a need for outsourcing or contracting of third party support is eliminated. You can trust that an experienced member of our team will be available to assist you in a timely fashion. Our Client Services group boasts an average employee tenure of over 8 years due to our positive work environment. When a STORIS user reaches out to our support center, they reach a knowledgeable, experienced staff member – not a part-time call center worker. This results in faster ticket resolution and absolutely minimal hassle.
Support Case Submissions
To submit a support case, clients can call our toll-free helpline for immediate assistance or submit a case in real-time on our Client Portal. Emails automatically notify the individual who entered the case with a summary of the inquiry and updated status notifications. Clients are given the ability to view technician updates and add information to case notes, allowing them to stay informed about the status of their case.
Advanced IT Training
Additionally, STORIS offers IT training for those who want to become more advanced in their knowledge of the software. Those seeking training will be guided by our Client Services team to expand your knowledge and comfort with the STORIS product suite.