94% of retailers indicate that they have or plan to implement a Unified Commerce platform within the next 3 years according to Boston Retail Partners. Your Point of Sale is the foundation of your in-store customer experience.
A robust, home furnishings-specific Point of Sale is a fundamental technology for a retailer. Managing an order from creating a customer, selecting products, pricing and negotiating, designating fulfillments, and taking payment requires attention to detail. Reliable, secure, and scalable systems to accommodate seasonality and peak utilization are hallmarks of a strong furniture retail POS solution.
STORIS’ Home Furnishings Retail Point of Sale allows your team to enter and complete sales orders, layaways, quotes, exchanges, returns, and service orders with efficiency. Our user-friendly design makes the checkout process smooth and expedient, allowing you to deliver quality customer service. Additionally, retailers can use barcode scanning at the point of sale to precisely capture product details. To provide the best customer experience for today’s modern shopper, our furniture store point of sale is certified for mobile use on Microsoft Surface Pro tablets.
Today, many customers visit a store after researching products online and adding them to a shopping cart via a retailer’s website. STORIS’ furniture retail software is integrated with our eCommerce Solution. Retailers can view, edit, and complete the digital shopping cart the customer started at home. Conversely, edits made to the shopping cart through STORIS’ in-store furniture POS system will be updated in sync with the customer’s website shopping cart at home. Customers can then easily complete their order online after their store visit.
STORIS’ Furniture Store POS System maintains customer history including contact information, purchase history, open shopping carts, and sales orders. This supports your sales staff in providing personalized service and proactively following up with customers to complete more sales tickets. Retailers can choose to establish Membership Programs through STORIS for customers that elect into their program offering. STORIS’ software programs for furniture retailers can manage member incentives, participation activity within the program, and upcoming renewals.
To support your sales team in closing sales, STORIS’ furniture store inventory software provides real-time inventory data including availability, quantities, and pricing details. Using mobile POS enables your team to provide accurate inventory information to the customer without leaving their side.
Retailers are always looking to grow their average ticket value. Our home furnishings Point of Sale Solution enables retailers to set up automated prompts that will alert your sales team of related items customer frequently purchase together. This can include valuable add-ons such as warranties and service contracts.
Delivery Scheduling is the primary method of order fulfillment for home furnishings retailers. STORIS’ Furniture POS calculates product availability and delivery dates that are realistic, allowing you to set achievable expectations and build customer satisfaction. You can schedule multiple delivery dates, pickups, take-withs and direct shipments within a single order.
STORIS’ Enhanced Special Order software enables retailers to create as many templates as needed to successfully generate Special Order sales and purchase orders. Template options streamline the creation of a custom product at the POS. Templates can be defined globally, or by vendor, category, group, or SKU. Customizable attribute fields are unlimited and can be open text or pre-built selection options. Retailers can choose to use pre-defined pricing or a Pricing Scratchpad to input price variables to determine a final product price. For efficiency, the Special Order sale will automatically generate a related Purchase Order. With reporting, you can monitor the performance of your Special Order merchandising.
For retailers that commission designers, sell a majority of custom products, or have complex costing and pricing rules, the Configurator completely automates your ability to build Special Order products. This custom furniture order processing software will require every configuration to contain all of the available options with pricing detail to ensure you are setting realistic cost and price expectations, delivery promises, and a product that your manufacturers can successfully achieve.
The Up System optimizes your salesforce’s productivity. Automate balanced rotations and assign leads to staff efficiently as they enter your showroom. The Up System analyzes traffic by store location, allowing you to benchmark conversion and closing rates. Use this tool to monitor shifts and performance across your team.
Payment Processing is streamlined with real-time integration of credit and debit card payments, electronic check verification, and signature capture. STORIS’ Furniture POS Software securely validates transactions via a certified clearinghouse and approved payment processors. Processing is PCI-PA DSS Compliant. STORIS partners with Shift4® Secure Payment Processing Gateway for EMV integration so that retailers can work with a wide array of trusted financial partners.
To help retailers facilitate sales, STORIS’ home furnishings store software has advanced discounting capabilities. Retailers can set up promotion codes to help their sales staff price accurately when multiple items are on an order. Sales managers can set up rules in the system that will automatically be applied at the furniture POS, ensuring margin control. They can also build promotion schedules that only enable their team to select discounts during an elected time frame.
The Home Furnishings Industry Trend Guide is a key resource for retailers on topics from technology to customer experience. In our 2022 Guide, we dive into factors impacting the market, overview the state of the industry, spotlight 10 key technology trends, and present actionable strategies for retailers.
Read the Trend Guide Here
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