Consulting Services for
At STORIS, we focus on long-term retail partnerships. In fact, many of our valued clients have been with us for our complete 30-year history. We also work with many retailers in the beginning stages of adopting more technology into their business processes. Whether you are a long-term STORIS user or are discovering new technologies for your home furnishings business, regularly evaluating if you are using technology to its fullest is critical to continuous success.
What is an Operational Review?
An Operational Review is a deep dive into a functional area of your home furnishings business operations. The goal is to uncover critical opportunities for improvement. Benefits realized range from increasing profitability to enhancing for a modern shopping experience. Operational Reviews are especially critical in today’s market where consumer preferences and retail experiences are rapidly changing.
STORIS’ experienced Consulting Services Team works with over 400 retailers regularly. Our team receives ongoing, in-depth training on STORIS’ new technology solutions. Our goal is to ensure your business is taking complete advantage of all that STORIS has to offer and operating your business as efficiently as possible through technology. We want you to gain the greatest return on your investment in technology.
STORIS is a robust business solution with features that are designed to be scalable as your business grows. Additionally, we release new feature sets every six months.
If you believe an area of your business could be better optimized through technology, an Operational Review can uncover the following:
- New STORIS features that would deliver value – that you already own!
- Workflow process recommendations to streamline efficiencies
- Training opportunities for your staff to better serve your customers
- Security and control settings suggestions that can help better manage processes
- Analytical reporting that can help you discover new strategies
- Areas where you have grown and could benefit from advanced functionality
Example Operational Review Focuses Are:
- Reducing checkout time at the Point of Sale
- Enhancing the customer experience through Mobile POS
- Managing inventory more effectively for Unified Commerce
- Increasing average ticket revenue with suggested selling
- Improving gross margin through promotional pricing tools
- Optimizing your warehouse operations & inventory flow
“We conduct a targeted Operational Review annually. We recently focused on expediting our merchandise offering and fulfillment capabilities. We are now leveraging key tools to add new inventory into our system and make mass updates expediently. Additionally, we discovered ways to use STORIS systems controls to streamline our Special Order and Purchase Order Approval Processes. Even as a client of over 10 years, we continue to learn and gain so much through the Ops Review process.”
-Daphne Oliveros, Division Manager at C.S. Wo
Client Since 2008 | Grew Revenue by 5.0% in 2017
How are Operational Reviews Conducted?
STORIS offers flexible options for approaching Operational Reviews so you can choose the best fit for your retail business. Operational Reviews can span a complete business audit or target a specific functional area of your choice.
What Are Your Options for an Ops Review?
Onsite Operational Review
Traditionally, Operational Reviews are conducted by our consultant(s) traveling to your location. While there, they interact with members of your team to observe and evaluate your business’ use of the STORIS application. An Onsite Operational Review typically spans a broad range of business functions and is a smart option for enterprise retailers with large scale operations. Onsite Operational Reviews can also target specific functional areas over periods of time or be conducted in coordination with the implementation of advanced technologies.
NEW! Virtual Operational Review
STORIS offers Operational Reviews through virtual web sessions and conference calls, which minimizes time constraints and expenses associated with an onsite consultant. Flexible scheduling of virtual meetings makes it easier to fit your team’s busy schedule. This adds the benefit of facilitating interviews with more members of your team at the best times for them. If needed our consultant can include other STORIS personnel to strategically evaluate your needs. This gives your staff access to numerous members of our expert teams. Virtual Operational Reviews are an impactful way STORIS retail partners are taking advantage of the important evaluation process needed to stay up to date with rapid technological advances.
What Will Your Ops Review Deliver?
No matter how you choose to conduct your Operational Review, the result is recommendations to improve your business processes through further use of STORIS’ technologies. The scope of your project in either scenario can be as specific or extensive as your business requires.
Current to Future State Evaluation
During the Operational Review, your consultant uses their observations of your business to map out the “Current State” of each process. From there, the consultant identifies and analyzes each of the opportunities in order to propose an optimized “Future State”, leveraging industry best practices and STORIS’s latest tools and technologies.
Actionable Project Plan
The result is an actionable project plan designed with industry best practices and strategies for retail growth at the top of mind. The goal is to drive performance and optimize daily workflows for your unique business requirements. To help you achieve these end results, STORIS can provide consulting, training, and collaborative meetings as required.