Customer Service & Relationship Management
Effectively engaging customers and delivering memorable customer service is critical in a marketplace that has no boundaries. Products are available universally and competition is more abundant than ever. Growing brand loyalty provides a competitive advantage that extends beyond something tangible.
STORIS offers technology to help you manage your customer service department and CRM to:
- Build customer satisfaction and retention
- Increase the average value of each customer
- Develop tailored, personalized approaches
- Optimize your sales force productivity
- Make strategic decisions using behavioral insights
Customer Profiles
With Customer Profiles, you can maintain detailed demographic and contact records on each customer. Collect all customer shopping history in one organized location. This includes historical and open sales with direct links to their transactions for efficient service at the POS.
Customer Service
Customer Service extends beyond the initial sale with big ticket items. With STORIS, manage service orders including warranties and protection plans. Organize repairs with tools to track serial numbers and inventory for replacement parts.
Service Team Management & Delivery Routing
Service Team Management & Delivery Routing are easily coordinated using STORIS to monitor work schedules and labor rates of service personnel. Facilitate scheduling of achievable in-home service routes in order to meet customer expectations.
InTouch Customer Relationship Management
InTouch Customer Relationship Management enables your staff to nurture relationships, convert leads into viable customers and increase the average lifetime value of a customer. Our CRM tools allow you to develop tailored approaches, analyze demographics and behavioral insight, and create lists for marketing campaigns.
The Up System
The Up System optimizes your sales force productivity. Automate balanced rotations and assign leads to staff efficiently as they enter your showroom. The Up System analyzes traffic by store location, allowing you to benchmark conversion and closing rates. Use this tool to monitor shifts and performance across your staff.