Hire Retail Technology: Your Team Player

Elevate your incomparable team members by employing strategic retail technology to support their success.

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Retail technology is a strategic hire that can benefit your team as a whole.

Hiring has been a significant challenge impacting the home furnishings industry.

Your furniture retail technology is a strategic resource that can be employed to help the valuable members of your team perform more efficiently when conducting their jobs. This frees their priceless time from tedious, manual tasks to focus on work that is rewarding for them and impactful to your business.

Further, having modern technology in place for your home furnishings retail operation is critical to recruiting strong retail employees. Offering your team software tools that are intuitive to learn helps you onboard retail talent faster and supports employee retention by providing your team with tools for success.

How Can Technology Serve As A Valuable Member of Your Team?

  1. Process Automation
  2. Streamlined Workflows
  3. Intuitive Interfaces
  1. Integrations & APIs
  2. Analytical Data

1. Process Automation

Player Theory: A value of home furnishings retail technology is automating routine processes. If you are trying to fill positions that can easily be conducted by your software, you can reallocate your hiring budget to the right positions.

Further, if you currently employ redundant roles, you can offer an existing employee the opportunity for career growth. Providing educational opportunities for your employees can evolve your current team.

“Millennials & GenZers crave career development. A commitment to training is seen by employees as an investment in their worth and a powerful incentive to stay at the company.” CIO

Real-World Realization: Take, for example, recent supply chain delays. Instead of focusing your teams’ efforts on routine calls to update customers on fulfillment dates, you can use furniture retail technology to automate text notifications that provide the same information without human intervention. Customers can also be sent a message to independently confirm a delivery date when merchandise is ready to schedule. This allows your customer service staff to focus on intervening where necessary and applying their human touch to customer service matters that make a difference to the perception of your brand.

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2. Streamlined Workflows

Player Theory: Another critical benefit of technology is increasing the productivity of your team. By streamlining workflows to complete tasks and access information, your employees’ time is focused on conducting more valuable responsibilities. When your employees are able to focus their time on meaningful work, this provides intrinsic value. Promoting efficiency also supports work-life balance as your team cuts back on wasted efforts to achieve the same or better results.

“Spending the time to find solutions that can speed up those tasks will not only make employees more productive but also a lot happier.” Entrepreneur

Real-World Realization: In the current market, managing Open Sales Orders with long lead times can be time-consuming. Instead of having your employees start open order management by researching issues, such as finding purchase orders and delivery schedules manually, provide them with a tool that consolidates this information in one place and automatically provides linked POs and line items. By eliminating prep work, employees can start their day by making strategic decisions to remedy their most pressing customer needs, because their software has done the leg work for them.

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3. Intuitive Interfaces

Player Theory: In a competitive job market, you are looking to attract strong candidates to join your team. Promoting modern technology resources in your job descriptions can make your business a more attractive place to work.

Further, with many roles to fill, the efficiency in which you onboard new hires is crucial. Offering modern software interfaces makes it more efficient to train new hires on how to use technology in your furniture retail business. This saves your management team time when training and makes new hires productive members of your team faster.

“Deploying intuitive devices, operating systems, and platforms allows employees…to feel comfortable learning new processes or skills. The more enterprises invest in training employees with new technology, the more streamlined the on-boarding process will be in the future.” DC Velocity

Real-World Realization: Attracting and retaining retail sales associates (RSAs) has been a notable challenge in home furnishings retail. RSAs are essential. They are the first line of presenting your brand to customers. In job postings, highlighting intuitive mobile solutions for RSAs to effectively manage their pipelines and nurture customer relationships, can attract employees to these roles.

Further, training new hires on tools that mirror modern app design they already use in their personal lives will help these team members feel comfortable in no time. When your sales associates experience firsthand how the technology your organization provides helps them realize higher commission potential, they will value working for your business.

Hire Your Team’s Technology MVP

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4. Integrations & APIs

Player Theory: What collection of tools does your team need to be successful? Do these tools feel disparate or are they woven together to act as one unified process? Customers are engaging with your business from all device types, in-person and online, and with different objectives along various points of an increasingly complex customer journey. This reality of retail means your team will need a variety of tools to be successful across channels. The ERP foundation of your business must support the seamless connection of your tools, so your team is not wasting time on tedious, manual entry just to retain a baseline of data consistency.

“Organizations will need to design flexible, perpetually evolving enterprise architectures, with lightweight connections, that support the development & deployment of new business capabilities.” McKinsey Digital

Real-World Realization: Your central technology should seamlessly connect to the other tech resources used by your business and operate as a whole, without manual intervention. Application Programming Interfaces or APIs connect the vital components of your tech stack to share data automatically and operate uniformly. Let’s apply this to a real sales scenario. In the course of a single customer sale, your RSA may help the customer apply for financing, submit a PO to a vendor, schedule a delivery with routing, text the consumer with timely updates, and request an online review. These activities all require different technology solutions from various providers. Yet to the RSA and to the consumer, this workflow should naturally fall into place like a domino effect without having to repeat data entry to trigger an external process. This seamless integration will translate to an excellent customer experience.

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5. Real-Time Data Analytics

Player Theory: Your human resources are precious as is their time. Ensure you are hiring for the right roles, assign strategic projects that move the needle, and focus on initiatives that drive customer value. Empowering your leaders with real-time business intelligence supports them in making data-driven decisions without a lapse in time. The ability to adapt quickly and make decisions has become increasingly important in recent years due to the rapid speed of change in the world

“Embracing data-driven solutions will be what takes your company to the next level in today’s highly competitive market.” Forbes

Real-World Realization: Employees want to work for brands positioned for future success and that are attuned to the current market. People also value knowing the work they do makes a difference. By challenging your team with strategic initiatives that enhance the overall performance of the company, members can find intrinsic value in their contributions. Further, when your business intelligence tools show the real-time results of their efforts, it serves as motivation. Data analytics demonstrate that you are prioritizing the right strategic initiatives or alert you to when it is time to pivot. With how quickly the market changes, real-time business intelligence that helps your business move in the right direction is imperative to your future and to support your team.

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STORIS technology is a seamlessly integrated Unified Commerce Solution with built-in automation, workflow efficiency, and business intelligence capabilities to elevate home furnishings retail teams. Our seamless API connections and collaborative industry partnerships enable retailers like you to build a technology foundation with all of the resources and tools for your employees to succeed. Let STORIS’ technology empower your team to focus on the roles and responsibilities that deliver an exceptional retail customer experience. Take the first step today.

“Companies are getting smarter saying, let’s do this with automation and use our talented workforce in a context that adds value to the company.” Industry Dive

Hire Your Team’s Technology MVP

Request a Demo

Discover how STORIS’ technology can empower your team to focus on the roles and responsibilities that deliver an exceptional retail customer experience.

Request a Demo

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When you choose , you get more than a revolutionary retail software solution. You get the know-how of our team of experts, superior service, and opportunities for growth. Use the form below to learn what can do for you.

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