Elevating Partnerships with Client Relations Advocacy

In modern furniture retail businesses, cutting-edge software solutions command attention. Yet, beneath the surface lies a crucial, albeit understated, facet of these vendor relationships—the indispensable role of partnership to fully harness the power ERP solutions can reveal for your business.

As technology continues to weave itself intricately into retail operations, the significance of trust and transparency with solution partners cannot be overstated. Enter Client Relations Advocacy: the driving force behind strengthening strategic software partnerships, positioned to unlock value for retail’s executive leaders.

STORIS has crafted our unique approach to Client Relations Advocacy based on client experience and feedback.

One aspect of evaluating client satisfaction is the universal standard, Net Promoter Score, of which our client’s collective NPS rating is 70. We strive to deliver exceptional customer service and pertinent evolutions of our offering to enhance the value of your STORIS investment.

As a leader choosing a solutions partner, here is how STORIS’ Client Relations Advocates will nurture your investment.

• Trust and Rapport
  Client Relations Advocates establish trust-based relationships with clients through consistent communication, transparency, and personalized support. You’ll be introduced to your STORIS Client Relations Advocate at the beginning of our partnership. They are a constant, trusted resource throughout all stages of our relationship.

• Proactive Approach
  Time is a precious commodity. Client Relations Advocates take a proactive approach through a regular cadence of status meetings. This client-centric approach enables us to anticipate client needs, provide guidance, and offer relevant solutions. Open channels of communication and responsiveness are hallmarks of STORIS Client Advocacy. If challenges arise, we champion your interests, escalating issues when necessary and facilitating prompt resolution.

• Strategic Alignment
  Client Relations Advocates align with your company’s strategic objectives. As customer relationship managers, we listen attentively to stay attuned to your initiatives. We act as advisors to ensure you leverage STORIS to its full potential to support your company’s ambitions. We provide recommendations from on-demand training to leveraging un-tapped functionality or an advanced technology that meets a new requirement. Further, when supporting STORIS-led initiatives, your Client Relations Advocate will align internal resources, including timelines and project milestones.

• Guiding Resources
  Client Relations Advocates are an essential line of communication for clients. They share the latest initiatives at STORIS, such as newly available service offerings or upgrades to your existing technologies that you are ready to take advantage of. We’ll proactively direct you to vital resources, such as changes to our Help Center or on-demand training that are critical to supporting your efforts.

• Knowledge Sharing and Collaboration
  Client Relations Advocates facilitate knowledge-sharing and networking opportunities among STORIS peers. We connect clients facing comparable challenges or embarking on similar strategic initiatives to support one another. We help our community collectively leverage best practices, industry insights, and innovative solutions to achieve goals and conquer market challenges.

• Continuous Improvement
  Client Relations Advocacy involves a commitment to continuous improvement, with Client Relations Advocates seeking client feedback, identifying areas for enhancement, and working collaboratively to implement positive changes.

At STORIS, Client Advocacy is part of our guiding core value to “Be a Great Partner.” Many of our clients celebrate over three decades of thriving partnership with STORIS, including American Furniture Warehouse, Dunk & Bright, Gardner-White, Grand Home Furnishings, and Stoney Creek Furniture, because of our commitment to partnership.