Guillermo Valdes, Author at STORIS

Furniture Repair Management: The Repair Ticket No One Sees | STORIS

Furniture Repair Management: Service Visibility & Retention | STORIS Customer Service The Repair Ticket No One Sees: Why Service Visibility Drives Loyalty Furniture repair management decides whether customers return. Service visibility connects the repair ticket to the order, the delivery, and the product history. Nancy Figueras Sr. Manager, Enterprise Customer Success Read Time 8 min…

Consumer Financing in Furniture Retail: Why It’s No Longer Optional

Alt Text Darkened furniture showroom with a navy sofa and warm ambient lighting, representing consumer financing in furniture retail.

Internal data tells you what happened, but not why. In a tariff economy, relying on sales history alone is dangerous. Learn how to bridge the “Context Gap” by layering external economic signals—like tariff schedules and CPI data—over your internal performance metrics to protect your margins.

Avoid Mistakes. Read How.

Automated Customer Notifications

Automated Customer Notification Article. The Retention Tool Hiding in Your Furniture Retail ERP

STORIS Blog Automated Customer Notifications: TheRetention Tool Hiding in Your ERP Your customers don’t want to call you to find out what’s happening with their order. They want to already know. Automated notifications make that possible — and most furniture retailers aren’t using them. Nancy Figueras Sr. Manager, Enterprise Customer Success Read Time 6 min…

Why Every Furniture Retailer Needs an eCommerce Strategy

oman browsing furniture options on a laptop from her living room sofa in the evening.

STORIS Blog Why Every Furniture Retailer Needs an eCommerce Strategy (Even If You Don’t Sell Online) You don’t have to sell sofas through a shopping cart to benefit from ecommerce. But if your business has no online presence at all, you’re invisible to most of the people shopping for what you sell. Nancy Figueras Sr….