Discover the Difference

Mobile Menu Icon
Request a Demo
Call Us at 973-601-8395
open icon close icon
Mobile Menu Icon

Case Study: Wichita Furniture

Wichita Furniture

Wichita Furniture & Mattress

How a Family-Owned Furniture Retailer Scaled with a Mobile POS System & Real-Time Inventory Management Software

Wichita Furniture & Mattress leverages STORIS’s point of sale system, barcode inventory tracking, and delivery management software to fuel growth, empower their sales team, and deliver at the speed of now.

Industry Home Furnishings & Mattress
Company Size 2 Locations + Distribution Center
STORIS Partner Since ~2012
Hero Graphic

STORIS Products Used

$5,000 and a BasementThe Wichita Furniture Origin Story

In 1989, Jay Storey had $5,000 in borrowed money, a spot at 13th and Oliver in Wichita, and furniture on consignment. He taped up empty boxes and lined them against the walls to make the store look fuller than it was. Success was the only option. That mindset became the foundation of everything Wichita Furniture & Mattress is today.

The company still starts every meeting with their mission: honor God, dominate their trade area, exceed customer expectations. VP of Sales Scott Henderson calls the culture contagious. Growth mindset is the term they use constantly, never satisfied with being idle. “The bigger you get, the more average you can become,” he says. “But it doesn’t mean you have to.”

“Success was the only option. We always look through the windshield. We never look at the rearview mirror.”

Jordan Storey

Jordan Storey President & CEO

Wichita Furniture & Mattress Superstore Showroom

Why STORISChoosing a Retail Management Software Partner They’d Never Outgrow

Jay Storey was passionate about technology from day one. That’s unusual in the furniture industry, where Jordan says many companies are still far behind. It led Wichita Furniture to build their own proprietary software, and for a while it worked. But as Jason White explains, they simply outgrew it. If they were going to do business at the speed of now, they needed an enterprise resource planning partner built for that kind of scale.

Jordan’s criteria was straightforward: find a retail management software company they could grow with and never outgrow. Wichita Furniture chose STORIS. Nearly 15 years later, he says that’s exactly what they got.

“We simply outgrew that software. If we’re going to continue to do business at the speed of now, we had to partner with a software company that allowed us to do that.”

Jason White

Jason White VP of Distribution

Hear Directly From the Team

Wichita Furniture & Mattress | STORIS Case Study

Hear from Jordan Storey, Scott Henderson, and Jason White on how STORIS’s mobile POS, real-time inventory tracking, business intelligence, and delivery management software power every layer of Wichita Furniture’s operation.

On the Sales FloorHow a Mobile POS System Changed Everything

Jordan Storey tells the story that made mobile point of sale inevitable. His father Jay was helping a customer who needed a sofa sleeper. Three times the customer asked about stock, three times Jay ran to a back computer to check. By the third trip, the customer was gone. That lost sale put handheld devices on the floor at Wichita Furniture. Today, STORIS NextGen takes that concept further with a full mobile POS system. The team checks real-time inventory, builds a cart, adds protection plans, and completes the transaction without ever leaving the customer’s side.

Scott Henderson says the shift went beyond convenience. “Confidence breeds confidence,” he explains. When consumers see hesitation, it chips away at the sale. The company went from handwriting orders on pocket pads to transacting carts in real time, and Henderson calls it one of the biggest steps forward in the company’s history.

“Confidence breeds confidence. Having everything right at our fingertips means nothing breaks up the interaction with the customer.”

Scott Henderson

Scott Henderson VP of Sales

Wichita Furniture Superstore Showroom

The Superstore Sales Floor

Expanded brands, bigger footprint, all powered by mobile point of sale at every touchpoint

Mobile POS on the Sales Floor

Never Leave the Customer’s Side

Real-time inventory, cart building, and checkout from STORIS NextGen on a tablet

Wichita Furniture Distribution Center and Delivery Fleet

Behind the Scenes:Their Right to Win

No competitor in the Wichita marketplace has a distribution center at this scale, or a company-owned delivery fleet operating from it. Jason White calls it their right to win.

Real-Time Inventory TrackingRF Barcode from Dock to Doorstep

In the distribution center, STORIS’s RF barcode inventory system tracks every piece of product from manufacturer receipt through delivery. Jason White’s team uses barcode scanning to receive goods, and from that point they can follow each item every step of the way. The moment a product is scanned in, the system automatically texts the customer to let them know their order has arrived. Most of the time, the customer knows before the store team does.

For White, it comes back to one principle: if you’re going to do business at the speed of now, your inventory has to be 100% accurate. That’s the standard STORIS enables, and it’s what gives Wichita Furniture’s delivery management operation a speed-to-consumer advantage no local competitor can match.

“If you’re going to do business at the speed of now, your inventory has to be 100% accurate. And that’s what STORIS allows us to do.”

Jason White

Jason White VP of Distribution

“Data has no emotion. If the data says this, then that’s what it is. It’s a fact. And now it’s like one of those drugs we’ve gotten on. I can’t run a business without it.”

JS

Jordan Storey

President & CEO, Wichita Furniture & Mattress

Data-Driven DecisionsRetail Business Intelligence That Runs Daily, Not Monthly

Jordan Storey poses a simple question: if you look at your financials once a month, how many times a year can you make changes? Twelve. With STORIS’s business intelligence tools, his team gets a daily snapshot of where they’re excelling and where they need to course correct. That daily visibility turned 12 annual decision points into 365.

Scott Henderson validates it from the sales side: they watched most metrics grow across the board. “You can read the news or you can change the news,” he says, “and the quicker you read it, the quicker you can change it.”

The GalleryA Designer-Forward Vision Powered by Special Order Management

When Wichita Furniture opened their superstore, Jordan Storey dedicated 10% of the footprint to The Gallery, a higher-end, designer-forward experience heavy in custom options, accessories, art, and lighting. The goal was simple: keep Wichita residents from leaving town to find premium furnishings.

The Gallery unlocked a STORIS capability the company hadn’t fully utilized before: special order management through mobile POS. Salespeople type in a custom fabric, add it to a frame, and the point of sale system calculates the price automatically. No manual math, no walking away. The entire special order is built in the cart, at the customer’s side, with a confident answer every time.

“I literally type in that fabric, add it to this frame, and it gives you your price. Never leaving that customer’s side, being confident with your answer. It’s all built right there in the cart.”

Jordan Storey

Jordan Storey President & CEO

“We wanted a software company that we could grow with and be confident that we were not going to outgrow. And that’s what we’ve gotten. A great partnership going on 15 years now.”

JS

Jordan Storey

President & CEO, Wichita Furniture & Mattress

The Results

Measurable Sales Growth

The mobile point of sale system eliminated friction in the sales process. Scott Henderson says they watched most metrics grow across the board, and calls it one of the biggest steps forward for the company.

100% Inventory Accuracy Goal

RF barcode scanning gives complete visibility from manufacturer receipt to customer delivery. Jason White’s standard: 100% accuracy, because at their speed, anything less isn’t an option.

365 Data-Driven Decisions Per Year

Daily business intelligence snapshots replaced monthly financial reviews. Jordan Storey says the shift has massively increased their ROI on every technology investment.

Speed-to-Consumer Advantage

Automated text alerts when products arrive, same-day delivery from their own fleet. A delivery management operation no local competitor can match.

Ready to Find Your Right to Win?

Join furniture retailers like Wichita Furniture & Mattress who trust STORIS as their retail management software partner. See how our point of sale systems, inventory management software, and delivery solutions can power your next chapter.

Schedule a Demo

When you choose , you get more than an industry-trusted retail software solution. You get the know-how of our team of experts, superior service, and opportunities for growth. Use the form below to learn what can do for you.

  • This field is for validation purposes and should be left unchanged.