How STORIS Helps Appliance Retailers Stay Ahead

The Urgency of Modernizing Appliance Retail

Competition is increasing, and supply chain disruptions are exposing vulnerabilities in outdated retail management systems. Customers no longer shop in a linear fashion—they browse online, visit showrooms, expect flexible financing, and demand fast, reliable delivery. For retailers, failing to adapt means lost revenue, declining customer loyalty, and operational inefficiencies.

This shift in consumer behavior has made technology the single most important investment for appliance retailers. The ability to manage inventory with precision, unify omnichannel sales, leverage financing, and optimize supply chains is what separates thriving retailers from struggling ones.

The right technology software can help businesses increase revenue, reduce inefficiencies, and enhance customer experiences. Let’s explore what that looks like.

Financing and Protection Plans – The Hidden Profit Drivers

Selling appliances is not just about moving inventory—it’s about maximizing the profitability of every transaction. The reality is that appliance margins are slim, but retailers can significantly boost their revenue by integrating financing and extended warranties into their sales process.

How Financing Boosts Sales and Customer Conversions

One of the biggest barriers to high-ticket purchases is affordability. Customers hesitate to buy appliances outright, which leads to abandoned shopping carts and lost in-store sales. The solution? Seamless financing options.

With STORIS’s integrated financing, retailers can:

Offer instant credit approvals from leading partners like Synchrony and Wells Fargo, making it easy for customers to commit to a purchase (STORIS, Accounts Receivable).
Increase average order values (AOV) by allowing customers to bundle multiple appliances into a single financed purchase.
Reduce purchase hesitation with interest-free promotional plans, improving conversion rates.

Why Extended Warranties Are Retailers’ Most Profitable Upsell

Extended warranties and protection plans are an easy, high margin upsell opportunity. While appliances typically carry profit margins of 10-20%, extended warranties yield 50-60% margins.

STORIS makes warranty sales seamless and automated, allowing retailers to:

Track warranty plans in real time, ensuring customers receive proper coverage.
Simplify claims processing, leading to faster approvals and improved customer satisfaction.
Encourage repeat business, as customers prefer to return to retailers they trust for warranty-backed purchases.

By integrating financing and protection plans directly into the checkout process, appliance retailers can dramatically increase profitability per transaction while enhancing customer confidence.

The Omnichannel Imperative – Creating Seamless Shopping Experiences

Today’s customers expect frictionless shopping experiences across all channels. They may research an appliance online, visit a showroom to see it in person, and finalize their purchase on a mobile device. Without a fully integrated omnichannel retail strategy, retailers risk losing sales due to inventory mismatches, slow service, and a lack of personalized engagement.

The Cost of a Disconnected Shopping Experience

Retailers relying on fragmented systems face challenges such as:

Inaccurate inventory availability across online and in-store channels, leading to frustrated customers.
Showroom associates without real-time access to product details and financing options, delaying sales.
Lack of centralized customer data, making personalized recommendations difficult.

How STORIS Powers True Omnichannel Retail

Real-time inventory synchronization ensures that customers and associates see accurate stock availability, no matter where they shop.
Mobile POS solutions empower sales teams to complete transactions anywhere in the showroom.
Customer Experience Management (CXM) tools track customer preferences and engagement across all touch points, leading to more targeted sales interactions.

Retailers using STORIS’s omnichannel technology see higher conversion rates, increased customer retention, and streamlined operations.

Supply Chain Resilience – Staying Ahead of Disruptions

In recent years, supply chain disruptions have crippled retailers, leading to delays, stock shortages, and rising costs. Appliance retailers who fail to optimize their supply chains risk losing customers to competitors with more reliable fulfillment capabilities.

Common Supply Chain Challenges in Appliance Retail

Unpredictable supplier timelines, causing unexpected stockouts.
High last-mile delivery costs, cutting into margins.
Inefficient tracking systems, leading to misplaced inventory.

How STORIS Strengthens Supply Chains

Perpetual inventory tracking ensures that stock counts update automatically in real time.
Vendor rebate tracking automates rebate claims, reducing product costs and improving margins.
Delivery routing integrations with DispatchTrack and Esri optimize last-mile logistics, cutting down on fuel costs and delays.

Retailers leveraging STORIS’s supply chain solutions gain better visibility, cost control, and customer trust.

Serialized Inventory Tracking – Eliminating Stock Discrepancies

Inventory mismanagement is one of the biggest profit drains in appliance retail. Traditional SKU-based tracking isn’t enough—serialized inventory tracking provides precise, end-to-end visibility of each unit.

Why Serialized Inventory is Essential for Appliance Retailers

Reduces stock discrepancies by tracking each unit with a unique serial number.
Improves warranty and service management by linking individual products to customer records.
Simplifies product recalls, allowing retailers to instantly locate affected units.

By implementing serialized inventory tracking, retailers can eliminate errors, reduce shrinkage, and ensure seamless warranty validation.

The Future of Appliance Retail Starts with STORIS

Technology is the key to staying competitive for appliance retailers. To stay ahead, retailers need seamless financing, omnichannel sales, resilient supply chains, accurate inventory tracking, and data-driven decision-making.

STORIS has scalable technology to help. Schedule your Demo today.

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