Category Archives: Unified Commerce

Discover my experience shopping for a new sofa during the pandemic through the initial challenges I faced online to finding a retailer with an exceptional website and efficient in-store experience.

Today’s customer journey occurs across multiple channels requiring retailers to provide a seamless personalized experience.  In our blog, we discuss the importance of guaranteeing the security of data while maintaining consumer trust.

Today’s customer journey occurs across multiple channels requiring retailers to provide a seamless personalized experience.  In our blog, we discuss the importance of creating a unified experience for customers.

Mobile devices present retailers with the opportunity to enhance their customer experience. Providing real-time data without physical limitations is critical to delivering quality service to tech-savvy shoppers. In our blog, we discuss the benefits of customer-facing mobile technology.

Personalization is a critical component to optimizing a customer’s shopping experience across a Unified Commerce strategy. In our blog, we discuss personalization takeaways and initiatives for retailers.

In this blog, we highlight 5 key areas of in-store technology. Retailer’s must rethink the role of their stores and motivate consumers to visit through intriguing experiences. A key part of the solution to this challenge is technology.

In this blog, we review two contrasting retail case studies. The first highlights a retailer failing to service a customer due to separate in-store and online systems, while another retailer was able to win rave reviews by using integrated technology.

This blog will dive into how to create a digital shopping cart checkout process that converts sales via eCommerce and also one that facilitates a multi-channel customer shopping journey in your stores.

In this blog, we provide 4 steps to nailing a new retail unified commerce experience to ensure you satisfy your customers.

This holiday shopping season, I experienced two starkly different holiday shopping experiences. In this blog post, I highlight how technology can make or break a retail customer experience through two real-life examples that occurred over the holidays.