Today’s customer journey occurs across multiple channels requiring retailers to provide a seamless personalized experience. In our blog, we discuss the importance of guaranteeing the security of data while maintaining consumer trust.
Read MoreThe Importance of a Seamless Customer Experience
Today’s customer journey occurs across multiple channels requiring retailers to provide a seamless personalized experience. In our blog, we discuss the importance of creating a unified experience for customers.
Read MoreThe Power of Mobile Technology
Mobile devices present retailers with the opportunity to enhance their customer experience. Providing real-time data without physical limitations is critical to delivering quality service to tech-savvy shoppers. In our blog, we discuss the benefits of customer-facing mobile technology.
Read MorePersonalization is a Key to Customer Loyalty
Personalization is a critical component to optimizing a customer’s shopping experience across a Unified Commerce strategy. In our blog, we discuss personalization takeaways and initiatives for retailers.
Read MoreThe Rise of In-Store Technology
In this blog, we highlight 5 key areas of in-store technology. Retailer’s must rethink the role of their stores and motivate consumers to visit through intriguing experiences. A key part of the solution to this challenge is technology.
Read MoreThe Key to Happiness: Relationships
In this blog, we review two contrasting retail case studies. The first highlights a retailer failing to service a customer due to separate in-store and online systems, while another retailer was able to win rave reviews by using integrated technology.
Read MoreIs Your Business Protected from Credit Card Fraud?
3 years ago, liability changes around EMV Credit Card Processing were enacted. Yet today, 40% of retailers have still not taken the precautions to protect themselves from fraud. Learn more in our blog.
Read More5 Attributes of a Standout Website
Your website is your brand’s flagship store. Whether you’re just getting started on your website or already have an established presence, today’s consumer must be impressed to convert.
Read MoreHow Technology Could Have Prevented My Negative Shopping Experience
Learn how a lack of technology for tight inventory control can make or break a consumer’s shopping experience and shape consumer perception of a brand.
Read MoreWhat I Learned about Customer Experience from The Retail Prophet
Doug Stephens, the founder of Retail Prophet and author of Reengineering Retail highlights actionable items to create a S.U.P.E.R retail experience at the latest ICFA Conference.
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