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Category Archives: Customers

How a Furniture Retailer Earned My Customer Loyalty

STORIS Blog Image

House hunting can be stressful, but buying furniture shouldn’t be. Walk through the real-life journey of converting a 1st-time shopper into a repeat customer.

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Do You Go The Extra Mile For Your Customers?

Subaru

The last thing I wanted to do at 9 am on a Saturday morning was get my car’s oil changed. Yet, the morning I was about to have turned out to be one of the best customer experiences I have had in a long time.

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Security of Data: A Top Retail Initiative

Security

Today’s customer journey occurs across multiple channels requiring retailers to provide a seamless personalized experience.  In our blog, we discuss the importance of guaranteeing the security of data while maintaining consumer trust.

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The Importance of a Seamless Customer Experience

Seamless BRP

Today’s customer journey occurs across multiple channels requiring retailers to provide a seamless personalized experience.  In our blog, we discuss the importance of creating a unified experience for customers.

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The Power of Mobile Technology

Mobile Boston Retail Partners

Mobile devices present retailers with the opportunity to enhance their customer experience. Providing real-time data without physical limitations is critical to delivering quality service to tech-savvy shoppers. In our blog, we discuss the benefits of customer-facing mobile technology.

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Personalization is a Key to Customer Loyalty

Personalization BRP

Personalization is a critical component to optimizing a customer’s shopping experience across a Unified Commerce strategy. In our blog, we discuss personalization takeaways and initiatives for retailers.

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The Rise of In-Store Technology

Rise of InStore Tech

In this blog, we highlight 5 key areas of in-store technology. Retailer’s must rethink the role of their stores and motivate consumers to visit through intriguing experiences. A key part of the solution to this challenge is technology.

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The Key to Happiness: Relationships

The Key to Happiness

In this blog, we review two contrasting retail case studies. The first highlights a retailer failing to service a customer due to separate in-store and online systems, while another retailer was able to win rave reviews by using integrated technology.

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Is Your Business Protected from Credit Card Fraud?

EMV Credit Card Machine

3 years ago, liability changes around EMV Credit Card Processing were enacted. Yet today, 40% of retailers have still not taken the precautions to protect themselves from fraud. Learn more in our blog.

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5 Attributes of a Standout Website

5 Attributes of a Standout Website

Your website is your brand’s flagship store. Whether you’re just getting started on your website or already have an established presence, today’s consumer must be impressed to convert.

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How Technology Could Have Prevented My Negative Shopping Experience

Tech Could Have Saved Negative Shopping Experience

Learn how a lack of technology for tight inventory control can make or break a consumer’s shopping experience and shape consumer perception of a brand.

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What I Learned about Customer Experience from The Retail Prophet

Retail Prophet

Doug Stephens, the founder of Retail Prophet and author of Reengineering Retail highlights actionable items to create a S.U.P.E.R retail experience at the latest ICFA Conference.

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Conference Keynote, Kelly: “From Onmi-Channel to Unified Commerce”

Boston Retail Partners

From Boston Retail Partners (BRP), Adam Kelly, took the stage with his keynote presentation, “Moving from Faux Omni-Channel to True Unified Commerce” at STORIS’ recent Client Conference. Check out the recap here.

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Conference Keynote Craver Talks Tech

Ryan Craver Keynote Recap

Client Conference Keynote Ryan Craver talked tech in “Living in a World of Unified Commerce.” Check out the recap here.

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Meet the Marketing Team

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In this blog, we introduce you to the STORIS Marketing Team and give you insight into what each of us do here on a daily basis.

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The Future of Brick and Mortar Stores

Future Furniture Store

What will the role of brick and mortar stores be to consumers as eCommerce solutions and mobile technology continue to grow? What is going to motivate consumers to drive across town to visit a furniture store within the window of open hours and shop when they can do so from their home at any time?

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Rethink Your Approach to Retail

STORIS Named to Feedspot's Top 100 Retail Blogs

Technology has changed the way we can interact with the consumer. Have you thought of innovative ways to enhance your business strategies to improve your customer experience? We highlight 3 ways we can help you reinvent your retail approach.

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Tips for a Successful Implementation

4 Tips for a Successful Implementation

Although implementing new software may seem intimidating, there are benefits that far outweigh the negatives. Read our four tips for success.

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Thinking Differently About Your Business

Think Differently About Your Business

In our latest blog we highlight three ways to explore change within your business.

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Tech In at High Point Market

Tech In at High Point Market

If you’re a furniture retailer, you’re probably gearing up for Fall High Point Market. Find out what aspects of your business you can improve at the show.

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Overcoming Fear Can Bring Positive Outcomes

Overcoming Fear Can Bring Positive Outcomes

As a software provider, we often hear the fear of implementation as an apprehension for many business owners. However, there are many reasons why the change is worth it and why people considering a change in software should not give in to fear.

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“Take the Stairs”: Making Strategic Decisions

Take the Stairs

With Rory Vaden’s speech as our cue, we came up with three ways you can take the stairs to better yourself and your business.

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5 Reasons to Love Your Software

5 Reasons to Love Your Software

Running a home furnishings business is not an easy task. Learn how software can help.

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New Year Retail Checklist

New Year Checklist

A new year means a clean slate. This is the time when most people make resolutions and goals for the next 365 days. It is the perfect time to do the same for your business. We’ve put together this quick 5 step checklist to help you get a pulse on your retail operations for 2016.

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STORIS Spotlight: Todd Rutler

Spotlight Todd Rutler

We spoke with Todd, a member of our Product Services Department, to find out more about him in this Q&A session.

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STORIS Spotlight: Sandy Powers

Spotlight Sandy Powers

Learn more about STORIS’ Senior Technical Project Manager, Sandy in this STORIS Spotlight.

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Bring Your Customers Holiday Cheer

Holiday Cheer

The holiday season is quickly approaching. Delight your customers using these tips in your retail store.

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The Importance of Client Advocacy

Advocacy blog

The STORIS Client Advocate group strives to make the customer experience a positive one.

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Rit Mathis from Mathis Brothers discusses the Past, Present & Future of POS in the Home Furnishings Industry

Mathis Logo

STORIS has been able to continuously provide Mathis Brothers with the services they needed in order to grow in the competitive home furnishings industry.

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Jake Jabs from American Furniture Warehouse Congratulates STORIS on their 25 Year Anniversary

Jake Jabs

Owner of Top 100 Retailer, American Furniture Warehouse, Jake Jabs congratulates STORIS on 25 years of helping furniture retailers grow!

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