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Category Archives: Customer Experience

The Rise of In-Store Technology

In this blog, we highlight 5 key areas of in-store technology. Retailer’s must rethink the role of their stores and motivate consumers to visit through intriguing experiences. A key part of the solution to this challenge is technology.

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The Key to Happiness: Relationships

The Key to Happiness

In this blog, we review two contrasting retail case studies. The first highlights a retailer failing to service a customer due to separate in-store and online systems, while another retailer was able to win rave reviews by using integrated technology.

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Is Your Business Protected from Credit Card Fraud?

EMV illustration

3 years ago, liability changes around EMV Credit Card Processing were enacted. Yet today, 40% of retailers have still not taken the precautions to protect themselves from fraud. Learn more in our blog.

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The Shopping Cart: A Powerful Conversion Tool

A Shopping Carrt on a Mobile Phone

This blog will dive into how to create a digital shopping cart checkout process that converts sales via eCommerce and also one that facilitates a multi-channel customer shopping journey in your stores.

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Concepts are Great, Execution is Better

Concepts-Vs.-Execution

In this blog, we provide 4 steps to nailing a new retail unified commerce experience to ensure you satisfy your customers.

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5 Attributes of a Standout Website

5 Attributes of a Standout Website

Your website is your brand’s flagship store. Whether you’re just getting started on your website or already have an established presence, today’s consumer must be impressed to convert.

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How Technology Could Have Prevented My Negative Shopping Experience

Tech Could Have Saved Negative Shopping Experience

Learn how a lack of technology for tight inventory control can make or break a consumer’s shopping experience and shape consumer perception of a brand.

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What I Learned about Customer Experience from The Retail Prophet

Retail Prophet

Doug Stephens, the founder of Retail Prophet and author of Reengineering Retail highlights actionable items to create a S.U.P.E.R retail experience at the latest ICFA Conference.

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A Tale of Two Holiday Shopping Experiences

A Tale of Two Holiday Shopping Experiences

This holiday shopping season, I experienced two starkly different holiday shopping experiences. In this blog post, I highlight how technology can make or break a retail customer experience through two real-life examples that occurred over the holidays.

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