iCALL - Automated Consumer Contact

STORIS' automated consumer contact, iCALL, seamlessly translates order statuses and delivery scheduling updates into telephone messages for your customers.

Using text to audio voice technology, iCALL communicates relevant order information to your customers, including confirmation of delivery date and time, open balances on COD orders in the process of delivery and status of back ordered merchandise, as well as customer surveys to provide feedback on delivery service performance. Also take advantage of iCALL's bilingual speaking capabilities to effectively communicate with your entire customer base.

iCALL's flexible settings allow you to establish various protocols that should be automatically followed based on different types of business activity. iCALL has options for your customers such as the following: speak directly with a representative, transfer to a particular department or call center, or simply provide store location information. This multitasking voice processing product reduces burdensome labor costs and frustrating human errors associated with informing consumers about deliveries.

Versatile and precise, iCALL keeps your customers well informed and improves your company’s customer service efficiency.