More Vision 9.1 Enhancements Released 11.26.12
Mt. Arlington, NJ – November 2012
STORIS, a leading supplier of software solutions and services to the home furnishings retail industry continues to distribute complimentary enhancements of its current product suite Vision9.1.
The manner in which companies engage customers and manage a database of customer-related information can vary greatly. Vision9.1 has expanded the features of its existing User-Definable Field options, which can be accessed from within the Customer’s Account file. With this updated capability the user can enter information that is specific to that retailer’s method of customer management. Salespeople, designers, service personnel, or receivables/collections teams can access customized fields for entry of information that would otherwise be handwritten or provided by another business application. Because there is no limit to how many customized entry fields are indicated, the retailer can scale their business model to maximize the benefits of the Vision9.1 platform.
David Berger, Director of Product Management at STORIS indicated, “We want improvements that are easy for existing clients to quickly embrace. Offering customizable data entry is an ideal way for clients to maximize the scalability of their system for the purpose of tracking various tangents of customer information.”
Additionally, Vision9.1 has increased capabilities for tracking customer engagement points with delivery scheduling and service personal. The existing Contact Status update feature now has expanded access from within sales order entry, service entry, and logistical scheduling. This is an ideal management feature retailers can use for tracking correspondence with customers regarding back order statuses, designer appointments, delivery confirmations, installation services, or general ‘follow-ups’. Status codes are customizable and eliminate the need for the user to key in text comments. In the process, the user can select from a tailored list of statuses such as “Scheduled Design Appointment”, “Called and Left a Voice Mail”, or “Confirmed Delivery Time/Date.”
With more data being tracked by an organization, the users need to quickly access and enter that related information. These new Vision9.1 features improve employee efficiency, while increasing service performance to customers.
See Vision9.1 at the Furniture Today Leadership Conference, November 28th - 30th, at the Ritz Carlton Beach Resort, in Naples, FL.
STORIS’ Vision9.1 provides a single solution view of all Cross Channel Commerce points, to enable better order fulfillment and provide the best customer experience, while exercising flexible control of a business.
For over 20 years, STORIS continues to be the leader in providing Solutions and World-Class Service to Big Ticket retailers of ALL sizes.