Voice Automated Customer Contact with iCALL
Vision9's voice automated consumer contact, iCALL, translates order statuses and delivery updates into telephone messages for your customers. Using text-to-audio voice technology, iCALL communicates order information to your customers, including: confirmation of delivery date and time, open balances on COD orders, status of back-ordered merchandise, as well as customer satisfaction surveys. Also take advantage of iCALL's bilingual speaking capabilities to communicate with your entire customer base. iCALL's settings allow you to establish protocols that should be automatically followed based on different types of business activity. Give your customers the option to speak directly with a representative, transfer to a particular department, or simply provide store location information. This product reduces labor costs and human errors, improving your company's customer service efficiency.
