Client Support

STORIS maintains the industry’s best-in-class Client Support Services with highly trained personnel who are there to provide expert technical assistance and mentor your staff’s continued system education, allowing you to achieve your goal of providing each customer with a quality shopping experience.

Technical Support

STORIS delivers superior Client Support Services that enable your staff to concentrate on your customers and business growth opportunities.  We centralize our support workforce into one location without the need for outsourcing to third party or overseas contracted employees. When your business requires assistance, you can trust that an experienced person, who is an actual member of the STORIS team, will be there to support you. STORIS prides itself on maintaining a positive, mentoring environment for its employees, ensuring that our Client Services representatives are retained for extended periods of time. As a result, the average tenure of STORIS employees within the Client Services group is over 7 years.

Our “Direct-to-Tech” business philosophy is founded on the premise that if you call our toll-free helpline, a service technician from one of our teams will typically answer your call directly, and immediately assist you.

Of course, all of our clients have access to the Client Services website, where a support case can be entered online in real time. Emails are automatically sent to the individual who entered the case on the site, with a summary of the inquiry/or updated status notifications. Clients are able to view technician updates, as well as add information to the case notes.

The STORIS Client Services web page also provides many other conveniences such as the ability to download documentation, send a product suggestion to our Design Team, schedule training courses, check new release developments, and fill out client surveys. An added feature of the SCS website is the Customer Service Report Card. Each client can view their own monthly “report card”, which summarizes the performance level of service they received from STORIS. The transparency of our Report Card’s performance results, demonstrates our continuing effort to provide premium services to our clients.

IT Training

Our Client Services team provides in-depth technical classes for advanced STORIS users who have a desire to better understand the file structure of the application, system configurations and network communications, and report scripting. Additionally, this group of extremely knowledgeable individuals performs core features training on the various components and tools associated with our product suite. We recognize that in the fast-paced retail industry, employee turnover can be a challenge. As such, we are committed to providing guidance and continued education of the STORIS features and new enhancements to all existing clients.

With STORIS, you are empowered to service your customers and exploit your growth opportunities, while we focus on providing a premium level of supportive services to your employees.